Fire Alarm Service Engineer (London)

Employment Type: Full Time – 40 hours per week plus on-call duties

Salary: £30,000 - £35,000 Dependent on experience

Reports to: Service Manager

Department: Service

Position Description

Security And Fire Experts Ltd (S.A.F.E.) are looking to recruit an experienced Fire Alarm Service Engineer to carry out regular servicing, reactive maintenance and commissioning of various Fire detection & Fire alarm systems, Emergency lighting and other associated systems along with completing and submitting all relevant documentation. Ensuring up to date knowledge of, and compliance with, all relevant British Standards is essential.

Due to the nature of the work, you may be required to work away or work outside of normal hours (8-5) to complete certain projects.

Employer Description

S.A.F.E. are possibly one of the most versatile and dynamic service providers in the industry today, with our company ethos of “Do the job right, or not at all” and continuing commitment to providing the highest level of professional customer service and support. We are now looking for likeminded individuals to help take S.A.F.E. onto the next level.

We are committed to the continuing development of every employee; therefore, not only do we consider staff training, both internal and external, to be a crucial component in our business plan, but we also encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider Safe-Group.

Main Duties & Responsibilities Include

  • To work with and under instruction from Administration Team Members, complying with work instructions, company policies and Health and Safety procedures.
  • To maintain a working knowledge of simple circuits and measuring devices and an understanding and respect of electrical circuits as well as undertaking training courses where necessary.
  • To act as a Company Ambassador. A smart appearance, pleasant attitude, and the ability of communicating diplomatically to strengthen customer relationships.
  • Regular routine servicing and reactive maintenance of various Fire detection & Fire alarm systems, Emergency lighting and other associated systems
  • With relevant training, commission of various Fire detection & Fire alarm systems.
  • Maintain an accurate and high standard of Customer, Company and Personal paperwork.
  • Undertake ‘On-Call’ duties as part of your Area Team.
  • Any other duties commensurate with the role
  • Company Responsibilities

  • To undertake any additional duties at the request of your line manager, which is deemed to be within your competency
  • To induct, manage and develop any personnel within your responsibility
  • To adhere to all S.A.F.E. policies and procedures
  • To undertake any training and development activities at the request of your line manager
  • To comply with all Injury Prevention policies and support new initiatives
  • Skills, Experience and Qualifications Required

  • A full Electrical based qualification such as City & Guilds, ONC, HNC etc.
  • Full, valid driving licence
  • A thorough understanding of relevant British Standards, in particular clauses relating to servicing, maintenance and commissioning
  • Experience of working within the electrical/electronic sector
  • A working knowledge of electrical circuits & measuring devices
  • Experience of working with Fire Alarms and associated systems
  • Familiarity with safe working practices and Health & Safety requirements
  • Excellent customer service skills
  • Competent using technology such as laptops, measuring devices, smart phones etc.
  • Ability to maintain accurate records whilst regularly submitting customer and company paperwork in a timely manner
  • Good interpersonal skills and the ability to work as part of a team
  • Excellent oral and written communication skills
  • The ability to communicate effectively with staff at varying levels throughout the company
  • A genuine interest in your work with an enthusiasm and willingness to learn
  • Benefits

  • Company Vehicle & Fuel Card
  • Company Phone
  • Company Tablet and/or Laptop
  • Workwear & PPE provided
  • Opportunity to work overtime or weekends
  • 20 days’ holiday + 8 bank holidays + one additional day for every year served (to a maximum of five years)
  • Great rates of pay
  • Company Pension
  • Performance Measures

  • KPI’s
  • NSI audits
  • Internal audits
  • Customer Comments