Service Admin

Employment Type: Full Time – 40 hours per week

Salary: Dependent on experience

Reports to: Service Manager

Department: Service

Position Description

Security And Fire Experts Ltd (S.A.F.E.) are looking to recruit an experienced Service Administrator/Dispatcher to support the service department as required, delivering more than is expected with a professional approach throughout, provide key support to the service manager and provide accurate feedback on staff hours and capabilities to the service managers

Employer Description

S.A.F.E. are possibly one of the most versatile and dynamic service providers in the industry today, with our company ethos of “Do the job right, or not at all” and continuing commitment to providing the highest level of professional customer service and support. We are now looking for likeminded individuals to help take S.A.F.E. onto the next level.

We are committed to the continuing development of every employee; therefore, not only do we consider staff training, both internal and external, to be a crucial component in our business plan, but we also encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider Safe-Group.

Main Duties & Responsibilities Include

  • Management and development of all group email inboxes
  • Sync and un-queue all engineer jobs where relevant criteria have been met.
  • Check the progress of all ongoing jobs regularly and ensure all KPI’s are being met.
  • Create and despatch all service jobs for the following month and be aware of jobs that are due several months in advance
  • Logging of all reactive call outs and create any job sheets
  • Create any purchase orders for the above including any additional stock equipment that may be required and forward to suppliers. Ensure best possible price is gained before ordering equipment
  • Check tracker reports and highlight when vehicle has been used without prior authorization and when staff members are not meeting their contracted hours. This information must be provided to your manager and also reconciled with overtime sheets
  • Take ownership of the national and key account customers administration needs including but not limited to KPI reports
  • To send out information to customers as and when required.
  • To assist with the paperwork from subcontractors and engineers.
  • Company Responsibilities

  • To undertake any additional duties at the request of your line manager, which is deemed to be within your competency
  • To induct, manage and develop any personnel within your responsibility
  • To adhere to all S.A.F.E. policies and procedures
  • To undertake any training and development activities at the request of your line manager
  • To comply with all Injury Prevention policies and support new initiatives
  • Skills, Experience and Qualifications Required

  • Good administration and computer skills.
  • Customer focused with the ability to resolve customer queries.
  • Be capable of working effectively under pressure in a deadline driven environment.
  • Exhibit a high degree of professionalism and resilience.
  • Professional with excellent communication, admin and people skills.
  • Able to produce documents to a high specification and have significant experience of manipulating data using Microsoft Excel and other appropriate packages.
  • Strong organizational skills.
  • Detail orientated.
  • The ability to handle multiple priorities with a structured approach.
  • Self-motivated, proactive, enthusiastic.
  • The ability to work independently and a desire to learn.
  • Benefits

  • Opportunity to work overtime or weekends
  • 20 days’ holiday + 8 bank holidays + one additional day for every year served (to a maximum of five years)
  • Great rates of pay
  • Company Pension
  • Performance Measures

  • KPI’s
  • Internal audits
  • Customer Comments